Coronavirus Update August 2021
Following the Scottish Government’s recent announcements about the relaxation of coronavirus restrictions, we are planning to allow clients back into consultations with their pets from Monday 6th September.
We will still have our doors closed across but clients with appointments will be invited in with their pets (one client per pet) when the vets are ready to see them. If you’d prefer to wait outside, please let us know when you arrive.
We will be asking clients to wear a face covering when in the practice and will have strict hygiene measures in place to reduce the risk of coronavirus infections.
We will require an up-to-date phone number from all clients on arrival at the practice. Please do not attend if you are required to isolate or have symptoms of coronavirus.
We are waiting until September because it is important to us that our team are fully vaccinated before seeing clients in the practice. We intend to review the situation at the end of this month and will post any updates here and on our website.
Thank you to everyone for your patience and understanding during these unprecedented times and we look forward to seeing you all again soon!
Petplan Veterinary Awards 2021
We are delighted to have received these nominations – thank you to our hard-working team and our lovely clients!
Out of hours care at Vets Now
As you know, our out of hours cover is now provided by Vets Now. They work throughout the nights, weekends and bank holidays when we are closed and specialise in emergency care. This allows us to get some sleep and be in better shape to care for your pets during working hours. Here’s a bit more info about what to do in case of an out of hours emergency:
If you have an emergency outside our normal surgery hours, please call the usual surgery number on 01290 420255 and press 1 for an emergency (as before). You can also ring Vets Now directly on 01563 258 028 if you prefer.
You’ll be transferred to the Vets Now team and they will discuss with you what happens next.
If you need an appointment at Vets Now this will be at their premises in Kilmarnock – they will give you directions.
You’ll need to be able to transport your pet to Kilmarnock unless there are exceptional circumstances – the team at Vets Now will discuss this with you.
If your pet is seen at Vets Now their current clinical history will be sent to us promptly so that we can then liaise with you as necessary the following day. This means we know what treatment your pet has received and what the next steps should be so we are always kept in the loop.
We will ensure that your pet has appropriate follow-up treatment if this is necessary.
If your pet has been seen at Vets Now out of hours and is too poorly to move, they will be looked after in Kilmarnock until they are stable. If your pet is an in-patient at Crossriggs and is fit to move at the end of the working day, you may be asked to take them to Kilmarnock for overnight care. If your pet is hospitalised at Crossriggs and is not well enough to be moved they will be cared for at the practice here by one of our vets.
We’ve now been using Vets Now for a few weeks and so far we have felt that the daytime/night-time service has run quite seamlessly. Please let us know if you are experiencing any issues with the out of hours service and we will do all that we can to help
We’re proud to offer work experience placements to young people in our area and have enjoyed working with them all!
Dog Blood Donors
Could you help with this? We’ve already had a great response to our appeal. Please let us know if you feel you could help with this life-saving work.
Virtual Practice Tours
In addition to ‘Meet the team Mondays’, Beth has been working hard on putting together a series of virtual tours on our Facebook page, called ‘Practice Tour Tuesdays’. You can also find these here.
Our health plan covers all routine preventative care including vaccines, flea treatments and wormers and enables you to spread the cost of treatment throughout the year. You are also entitled to discounts on pet food and other great benefits. We are in the process of refreshing our health plan – further updates here soon. Please just talk to anyone on our team if you’d like to join the health plan.
Veterinary Nurse Awareness Month
Through the month of May we have been celebrating our fabulous veterinary nursing team. They have loads of jobs to do behind the scenes and help to ensure that the practice runs smoothly! At the moment they are very busy handling triage calls and maintaining high standards of hygiene throughout the premises. Their role also includes surgical nursing, looking after in-patients, carrying out nursing clinic checks, mentoring nursing students, helping the vets during consults and checking insurance claims. They are very busy people! The following photos are a snapshot of a day in the life of a veterinary nurse.
Free nursing clinics
Did you know that we offer several free nursing clinics?
– Adolescent clinic (for pups around six months old)
– Golden oldies (dogs over seven years and cats over nine)
– Plus puppy party and weight checks
Please pop into the surgery or call us on 01290 420255 to book an appointment or for further information.
Our veterinary nurses have been doing some extra training in dental hygiene and dental checks for dogs and cats. If your pet is invited for a free dental check please be sure to take up the offer of a FREE appointment at one of our nursing clinics – they would love to see you.
FREE weight management clinics
We are currently running free weight management clinics during for pets who need some encouragement with diet and exercise. These clinics are run by our nursing team who can give guidance about these and other issues. Please just call the surgery on 01290 420255 to book your appointment.
We are now running puppy clinics with our veterinary nursing team, for puppies of any age. Please call the surgery for more details and to make an appointment.
Our Spring/Summer newsletter is now available to read here, with news of our lovely students and also a look at our client waiting shelter.
FREE information pages
Are you aware that there’s a wealth of information to be found on our website? Click on the ‘Pet Factsheets‘ page to find out more.
Please ask any of our friendly team for further information on any of these topics.
NEW! Practice Tour Tuesdays
Beth has been working hard to put together a series of virtual tours for our Facebook page. Here she is to introduce you to the different areas of the practice:
“First up on our tour is our lovely reception area! We have a large, open plan reception with seating areas, notice boards and toys and treats for sale for your furry friends.”
“Moving through the practice now to another familiar room to many: our consulting rooms! We have two consulting rooms within the practice with a medicine dispensary in between them.”
“Moving through the practice we arrive at our prep room! This is where we prepare animals who are going to theatre and it’s also where we perform dental procedures.”
“Continuing to explore the practice, here is our theatre suite. We have one theatre suite within the practice, which is equipped to allow us to perform a number of operations from neutering to orthopaedics. “
“Moving through to our main kennel room now. this is where inpatients go before and after any procedures. We have a double storey bank of kennels on both walls, varying in sizes, and a large wall in kennel for any larger patients.”
“Moving into our “Cat Room” today! This is where we keep the cats (hence the name) or small furries, giving them their own space away from barking dogs. This is also the home of our ultrasound scanner and x-ray machine.”
“We’ve explored the inside of the building so finishing off outside now! The clinic has a ramp to the front door to allow for better access for everyone. We also have a standard and disabled parking space for clients. The practice is situated just off Townhead Street in Cumnock and is on the same site as the main council car park for the town. There is no charge for using this car park.
Hessilhead Wildlife Rescue
Dog Blood Donors
Could you help with this?