See what’s new this month!
Coronavirus Update August 2021
Following the Scottish Government’s recent announcements about the relaxation of coronavirus restrictions, we are planning to allow clients back into consultations with their pets from Monday 6th September.
We will still have our doors closed across but clients with appointments will be invited in with their pets (one client per pet) when the vets are ready to see them. If you’d prefer to wait outside, please let us know when you arrive.
We will be asking clients to wear a face covering when in the practice and will have strict hygiene measures in place to reduce the risk of coronavirus infections.
We will require an up-to-date phone number from all clients on arrival at the practice. Please do not attend if you are required to isolate or have symptoms of coronavirus.
We are waiting until September because it is important to us that our team are fully vaccinated before seeing clients in the practice. We intend to review the situation at the end of this month and will post any updates here and on our website.
Thank you to everyone for your patience and understanding during these unprecedented times and we look forward to seeing you all again soon!
Petplan Veterinary Awards 2021
We are delighted to have received these nominations – thank you to our hard-working team and our lovely clients!
Out of hours care at Vets Now
As you know, our out of hours cover is now provided by Vets Now. They work throughout the nights, weekends and bank holidays when we are closed and specialise in emergency care. This allows us to get some sleep and be in better shape to care for your pets during working hours. Here’s a bit more info about what to do in case of an out of hours emergency:
If you have an emergency outside our normal surgery hours, please call the usual surgery number on 01290 420255 and press 1 for an emergency (as before). You can also ring Vets Now directly on 01563 258 028 if you prefer.
You’ll be transferred to the Vets Now team and they will discuss with you what happens next.
If you need an appointment at Vets Now this will be at their premises in Kilmarnock – they will give you directions.
You’ll need to be able to transport your pet to Kilmarnock unless there are exceptional circumstances – the team at Vets Now will discuss this with you.
If your pet is seen at Vets Now their current clinical history will be sent to us promptly so that we can then liaise with you as necessary the following day. This means we know what treatment your pet has received and what the next steps should be so we are always kept in the loop.
We will ensure that your pet has appropriate follow-up treatment if this is necessary.
If your pet has been seen at Vets Now out of hours and is too poorly to move, they will be looked after in Kilmarnock until they are stable. If your pet is an in-patient at Crossriggs and is fit to move at the end of the working day, you may be asked to take them to Kilmarnock for overnight care. If your pet is hospitalised at Crossriggs and is not well enough to be moved they will be cared for at the practice here by one of our vets.
We’ve now been using Vets Now for a few weeks and so far we have felt that the daytime/night-time service has run quite seamlessly. Please let us know if you are experiencing any issues with the out of hours service and we will do all that we can to help
We’re proud to offer work experience placements to young people in our area and have enjoyed working with them all!
Dog Blood Donors
Could you help with this? We’ve already had a great response to our appeal. Please let us know if you feel you could help with this life-saving work.
Virtual Practice Tours
In addition to ‘Meet the team Mondays’, Beth has been working hard on putting together a series of virtual tours on our Facebook page, called ‘Practice Tour Tuesdays’. You can also find these here.