Coronavirus Update April 2021
As lockdown restrictions start to ease, we are now permitted to provide a wider range of services in line with guidance from our regulators.
We are catching up with boosters and will contact you when your pet’s booster is due
We will be doing routine surgery, such as neutering, but please be aware that there is a waiting list for these procedures at the moment
We will be able to see pets for non-urgent care such as nail trimming
We will continue to triage all calls as our appointments are still somewhat limited due to being short-staffed
There will also be no change to the way in which we see your pets at the surgery at this time. We have managed to keep our team and our clients safe over the course of the past year by working behind closed doors. Please be assured that we will allow clients back in as soon as we feel we can do so safely but we would hate to fall at the final hurdle!
Our client waiting shelter is there to use when the weather is poor.
We will, however, be allowing up to two clients in with their dogs when time allows if a decision has been made to say goodbye to a beloved pet, as we really appreciate that this is a very sad situation. Please speak to the team about cats as this is a slightly different scenario.
We will not be able to do home visits unless there are exceptional circumstances.Thank you so much for your ongoing patience and support, we are very grateful and hope that things return to normal very soon 
Coronavirus update 8th January 2021
Thank you all for your patience and understanding at this challenging time. We’ve now had further guidance from the RCVS and BVA about how we should be working during this national lockdown. We can continue to provide for animal welfare, as long as we do so in a way that minimises risk to ourselves and our clients and avoids the unnecessary transmission of coronavirus. We will still be working behind closed doors for this reason.
With that in mind, we will continue to triage all cases and see pets only when necessary to avoid pain and suffering and to prevent ongoing illness.
We will be doing puppy vaccines, kitten vaccines and first year boosters in order to protect your pets against disease. It is safe to delay adult boosters by up to three months so we will be delaying some adult boosters that would be due around now. We will consider requests for neutering on a case by case basis. We will be continuing to carry out dental work where this is necessary. If your pet is already booked in for a booster or for surgery over the next few weeks please attend your appointment unless we call you to rearrange. We will not be seeing pets for non-urgent appointments such as microchipping, weight checks, pregnancy scans or nail trimming, unless there’s a real welfare need for this to happen during lockdown. We will again be offering phone consultations where appropriate as this may be the safest way to support your pet while protecting human health. Please note that these are charged at our normal rates.We will always see emergencies. For this reason please be patient if our appointments are running behind. We have to prioritise patients who are most in need of urgent care and sadly it’s not business as usual at the moment for any of us.
Stay safe everyone and best wishes from all the Crossriggs team 
Attending the Practice
Please PLEASE don’t come to the practice if you are self-isolating, have any COVID-19 symptoms and/or are waiting for a test result. If any of our team tests positive we are going to struggle to provide emergency care and will not be able to provide any other care for at least two weeks. Thank you for your understanding.Update 23rd September
We really miss having a blether with our lovely clients at the reception desk and long for the day when we can see everyone without the current worry and stress 😀 However, given the recent rise in covid infections and the latest government announcements about further restrictions we do not feel that this is this time to re-open our doors. We’ll be continuing as we are for the foreseeable future and this is likely to be for several months yet.
Please be assured that we are doing our utmost to maintain the best possible service that we can to our clients and their pets at the moment. You can help us out by making sure that you keep a 2m distance from our team outside the practice, letting us know if you can’t make your appointment time and giving us plenty of notice for repeat prescriptions (at least 2 working days). Our phones have been very busy and our vets have been working extremely hard; please be patient with our team who have been under a lot of pressure recently. Everything takes twice as long at the moment and we are very stretched.
Please also plan ahead. As we get into the colder months make sure that you are as comfortable as possible if waiting outside the practice while we see your pet. We know it’s not ideal when it’s rainy and cold but we need to try and keep everyone safe. We are lucky to have plentiful free car parking on our doorstep so please use this if you can.
Thank you so much to all of you for your understanding and to each and every person who has thanked us, left us a kind review or sent in a lovely card. We really appreciate it ☺️
Update 18th August 2020
Thanks for your ongoing patience as we try to catch up with boosters and other non-urgent appointments. Please be aware that there may be a wait for routine appointments at the moment and we are still triaging all other appointments so that we can prioritise pets who need to see us most urgently. Further info from the BVA below: https://www.bva.co.uk/coronavirus/coronavirus-advice-for-animal-owners/Update 3rd August 2020
Things haven’t changed much here at Crossriggs since our last update . We still feel that the safest way of working is to continue to see pets in the practice and asking owners to wait outside. We know it’s a bit of a nuisance but we would hate to have to close unexpectedly. We’ll let you know as soon as we make any major changes but in the mean time thank you all so much for your patience and understanding during what continues to be a very uncertain time.
. We still feel that the safest way of working is to continue to see pets in the practice and asking owners to wait outside. We know it’s a bit of a nuisance but we would hate to have to close unexpectedly. We’ll let you know as soon as we make any major changes but in the mean time thank you all so much for your patience and understanding during what continues to be a very uncertain time.Update 4th June 2020
Here at Crossriggs we’re in the process of moving from providing essential veterinary care only towards providing a more normal range of veterinary services. Reducing the transmission of coronavirus is still the overriding priority and for this reason we will continue to minimise client contact by working from behind closed doors and maintaining a safe distance outside the practice building. We continue to follow the latest guidance from the RCVS and BVA and really appreciate your support and understanding during these unusual times! Please don’t hesitate to contact the practice if you are concerned about your pet’s health and we will do our best to help.
🐾 Cases will still be prioritised in order of clinical need
🐾 Phone triage and phone consultations will continue
🐾 Reduced office hours continue (8:30am – 5:30pm Monday – Friday, closed at weekends)
🐾 Out of hours service remains the same: our vets will answer the phone 24/7
🐾 We’ll be catching up with overdue boosters in order of priority and will contact you when we are able to offer your pet’s booster
🐾 Some neutering will go ahead based on clinical need
🐾 Repeat prescriptions can be collected safely from the practice as well as posted out
Finally, please let us know if anyone in your household is self-isolating due to Covid-19 and your animal needs veterinary care. You may need to arrange for someone else to transport your pet to the practice in order to protect our team.
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