Category: News

Staff News

Team Update

Watch this space for news of new and familiar faces joining our team. We have some locum cover organised over the next few weeks and we know you’ll give them all a very warm welcome. Further updates to follow. 

Success for Jennifer!

Jennifer has just finished her top-up nursing degree at Napier University and has passed with flying colours! We are all so proud of Jennifer and she deserves every success 👏🥳🎉👩‍🎓

 

 
 
 
 
 
 

See what’s new this month!

🍁 Client update 🍁

Just to let you know that we are not accepting new client registrations from today. We really want to look after our current clients and have been rather inundated with new registration requests lately! Please feel free to share.

🐾 Update 23rd September 🐾

We really miss having a blether with our lovely clients at the reception desk and long for the day when we can see everyone without the current worry and stress 😀

However, given the recent rise in covid infections and the latest government announcements about further restrictions we do not feel that this is this time to re-open our doors. We’ll be continuing as we are for the foreseeable future and this is likely to be for several months yet.

Please be assured that we are doing our utmost to maintain the best possible service that we can to our clients and their pets at the moment. You can help us out by making sure that you keep a 2m distance from our team outside the practice, letting us know if you can’t make your appointment time and giving us plenty of notice for repeat prescriptions (at least 2 working days). Our phones have been very busy and our vets have been working extremely hard; please be patient with our team who have been under a lot of pressure recently. Everything takes twice as long at the moment and we are very stretched.

Please also plan ahead. As we get into the colder months make sure that you are as comfortable as possible if waiting outside the practice while we see your pet. We know it’s not ideal when it’s rainy and cold but we need to try and keep everyone safe. We are lucky to have plentiful free car parking on our doorstep so please use this if you can.

Thank you so much to all of you for your understanding and to each and every person who has thanked us, left us a kind review or sent in a lovely card. We really appreciate it ☺️

Update regarding Saturdays and temporary change to weekend out of hours cover

Our team have been working their socks off 24/7 since the start of the pandemic and are now in need of a well-earned rest! So we have asked our friends at Vets Now Kilmarnock to cover our weekend out of hours calls during September and October. Weeknight calls will still be answered by our own vets and we would like to stress that this a temporary arrangement to allow our team to recover from a very challenging few months. If you have an emergency over the weekend please call the usual number and you’ll be diverted to Vets Now.
At the same time, this arrangement will allow us some extra capacity for appointments, which is much needed. We will be re-opening on Saturday mornings starting from Saturday 12th September, between 8:30 am and 12 noon.
Thanks as always for your support and understanding and please keep an eye on this page for further details.

Update 18th August 2020

Thanks for your ongoing patience as we try to catch up with boosters and other non-urgent appointments. Please be aware that there may be a wait for routine appointments at the moment and we are still triaging all other appointments so that we can prioritise pets who need to see us most urgently. Further info from the BVA below:

https://www.bva.co.uk/coronavirus/coronavirus-advice-for-animal-owners/

Update 3rd August 2020

Things haven’t changed much here at Crossriggs since our last update 😀. We still feel that the safest way of working is to continue to see pets in the practice and asking owners to wait outside. We know it’s a bit of a nuisance but we would hate to have to close unexpectedly. We’ll let you know as soon as we make any major changes but in the mean time thank you all so much for your patience and understanding during what continues to be a very uncertain time.

Update 4th June 2020

Here at Crossriggs we’re in the process of moving from providing essential veterinary care only towards providing a more normal range of veterinary services. Reducing the transmission of coronavirus is still the overriding priority and for this reason we will continue to minimise client contact by working from behind closed doors and maintaining a safe distance outside the practice building. We continue to follow the latest guidance from the RCVS and BVA and really appreciate your support and understanding during these unusual times! Please don’t hesitate to contact the practice if you are concerned about your pet’s health and we will do our best to help.

🐾 Cases will still be prioritised in order of clinical need
🐾 Phone triage and phone consultations will continue
🐾 Reduced office hours continue (8:30am – 5:30pm Monday – Friday, closed at weekends)
🐾 Out of hours service remains the same: our vets will answer the phone 24/7
🐾 We’ll be catching up with overdue boosters in order of priority and will contact you when we are able to offer your pet’s booster
🐾 Some neutering will go ahead based on clinical need
🐾 Repeat prescriptions can be collected safely from the practice as well as posted out

Finally, please let us know if anyone in your household is self-isolating due to Covid-19 and your animal needs veterinary care. You may need to arrange for someone else to transport your pet to the practice in order to protect our team.

Summer newsletter is here!

Guidance from the RCVS

Our governing body has issued advice for clients to help you understand what we can and can’t do for your pets through this difficult time.

https://animalowners.rcvs.org.uk/help-and-advice/

Temporary change to opening hours

We’re at the practice 8:30am to 5:30pm Monday to Friday at the moment to answer phonecalls, see urgent cases and dispense prescriptions. We won’t have anyone on the premises at the moment on Saturdays in order to avoid unnecessary travel to work. Our on call vet will still be available by calling the usual surgery number.

Phone consultations

☎️ Phone consultations ☎️

Please be aware that there will be a charge for phone/video consultations with our vets. Our dedicated team are still here, still working hard and also still need to be paid! Thank you very much for your patience and understanding.

Work Experience

We’re proud to offer work experience placements to young people in our area and have enjoyed working with them all!

Petplan Awards 2020

We’re delighted to have been nominated in the Practice of the Year category! Thank you again to all of our clients for your ongoing support – you’re all fantastic!

Dog Blood Donors

Could you help with this? We’ve already had a great response to our appeal. Please let us know if you feel you could help with this life-saving work.

Virtual Practice Tours

In addition to ‘Meet the team Mondays’, Beth has been working hard on putting together a series of virtual tours on our Facebook page, called ‘Practice Tour Tuesdays’. You can also find these here.

Puppy Clinics

We are now running puppy clinics with our veterinary nursing team, for puppies of any age. Please call the surgery for more details and to make an appointment.

Pet Health Plans

Our health plan covers all routine preventative care including vaccines, flea treatments and wormers and enables you to spread the cost of treatment throughout the year. You are also entitled to discounts on pet food and other great benefits. We are in the process of refreshing our health plan – further updates here soon. Please just talk to anyone on our team if you’d like to join the health plan.

Nursing Clinics

Veterinary Nurse Awareness Month

Through the month of May we have been celebrating our fabulous veterinary nursing team. They have loads of jobs to do behind the scenes and help to ensure that the practice runs smoothly! At the moment they are very busy handling triage calls and maintaining high standards of hygiene throughout the premises. Their role also includes surgical nursing, looking after in-patients, carrying out nursing clinic checks, mentoring nursing students, helping the vets during consults and checking insurance claims. They are very busy people! The following photos are a snapshot of a day in the life of a veterinary nurse.

Free nursing clinics

Did you know that we offer several free nursing clinics?

– Adolescent clinic (for pups around six months old)
– Golden oldies (dogs over seven years and cats over nine)
– Plus puppy party and weight checks

Please pop into the surgery or call us on 01290 420255 to book an appointment or for further information.

Dental Checks

Our veterinary nurses have been doing some extra training in dental hygiene and dental checks for dogs and cats. If your pet is invited for a free dental check please be sure to take up the offer of a FREE appointment at one of our nursing clinics – they would love to see you.

FREE weight management clinics

We are currently running free weight management clinics during for pets who need some encouragement with diet and exercise. These clinics are run by our nursing team who can give guidance about these and other issues. Please just call the surgery on 01290 420255 to book your appointment.

Puppy Clinics

We are now running puppy clinics with our veterinary nursing team, for puppies of any age. Please call the surgery for more details and to make an appointment.

Newsletters

Winter newsletter

Winter newsletter coming soon!

Information for owners

FREE information pages

Are you aware that there’s a wealth of information to be found on our website? Click on the ‘Pet Factsheets‘ page to find out more.

Please ask any of our friendly team for further information on any of these topics.

 

NEW! Practice Tour Tuesdays

Beth has been working hard to put together a series of virtual tours for our Facebook page. Here she is to introduce you to the different areas of the practice:

“First up on our tour is our lovely reception area! We have a large, open plan reception with seating areas, notice boards and toys and treats for sale for your furry friends.”

“Moving through the practice now to another familiar room to many: our consulting rooms! We have two consulting rooms within the practice with a medicine dispensary in between them.”

“Moving through the practice we arrive at our prep room! This is where we prepare animals who are going to theatre and it’s also where we perform dental procedures.”

“Continuing to explore the practice, here is our theatre suite. We have one theatre suite within the practice, which is equipped to allow us to perform a number of operations from neutering to orthopaedics. “

“Moving through to our main kennel room now. this is where inpatients go before and after any procedures. We have a double storey bank of kennels on both walls, varying in sizes, and a large wall in kennel for any larger patients.”

“Moving into our “Cat Room” today! This is where we keep the cats (hence the name) or small furries, giving them their own space away from barking dogs. This is also the home of our ultrasound scanner and x-ray machine.”

“We’ve explored the inside of the building so finishing off outside now! The clinic has a ramp to the front door to allow for better access for everyone. We also have a standard and disabled parking space for clients. The practice is situated just off Townhead Street in Cumnock and is on the same site as the main council car park for the town. There is no charge for using this car park.

Hessilhead Wildlife Rescue

Dog Blood Donors

Could you help with this?