Author: Fay

Staff News

Petplan Veterinary Awards 2021

We are delighted to have received these nominations – thank you to our hard-working team and our lovely clients! 

Team Update

We are very lucky to have some experienced locums helping Iain to cover the day shift at the moment. Richard has been with us over the past few months and has been a huge support to us all. Richard hails from Dumfries and has many years of experience in small animal practice. 

We’re hoping to bring you more news of some permanent additions to our veterinary team soon. 

Success for Jennifer!

Jennifer has just finished her top-up nursing degree at Napier University and has passed with flying colours! We are all so proud of Jennifer and she deserves every success 👏🥳🎉👩‍🎓

 

 
 
 
 
 
 

See what’s new this month!

May bank holiday

Please note that we will closed for the early May bank holiday on Monday 3rd May. For emergencies please call the usual number 01290 420255, press 1 and you’ll reach Vets Now.

Coronavirus Update April 2021

As lockdown restrictions start to ease, we are now permitted to provide a wider range of services in line with guidance from our regulators.
🐱 We are catching up with boosters and will contact you when your pet’s booster is due
🐶 We will be doing routine surgery, such as neutering, but please be aware that there is a waiting list for these procedures at the moment
🐹 We will be able to see pets for non-urgent care such as nail trimming
🐰 We will continue to triage all calls as our appointments a
are still somewhat limited due to being short-staffed
🔹 There will also be no change to the way in which we see your pets at the surgery at this time. We have managed to keep our team and our clients safe over the course of the past year by working behind closed doors. Please be assured that we will allow clients back in as soon as we feel we can do so safely but we would hate to fall at the final hurdle!
☔️ Our client waiting shelter is there to use when the weather is poor.
🐾 We will, however, be allowing up to two clients in with their dogs when time allows if a decision has been made to say goodbye to a beloved pet, as we really appreciate that this is a very sad situation. Please speak to the team about cats as this is a slightly different scenario.
🏠 We will not be able to do home visits unless there are exceptional circumstances.
Thank you so much for your ongoing patience and support, we are very grateful and hope that things return to normal very soon 😀

Guinea Pig Awareness Week

Here are some of the lovely photos that you sent in to us for Guinea Pig Awareness Week – thank you!

Petplan Veterinary Awards 2021

We are delighted to have received these nominations – thank you to our hard-working team and our lovely clients!

Out of hours care at Vets Now

🐾 As you know, our out of hours cover is now provided by Vets Now. They work throughout the nights, weekends and bank holidays when we are closed and specialise in emergency care. This allows us to get some sleep and be in better shape to care for your pets during working hours. Here’s a bit more info about what to do in case of an out of hours emergency:
🐾 If you have an emergency outside our normal surgery hours, please call the usual surgery number on 01290 420255 and press 1 for an emergency (as before). You can also ring Vets Now directly on 01563 258 028 if you prefer.
🐾 You’ll be transferred to the Vets Now team and they will discuss with you what happens next.
🐾 If you need an appointment at Vets Now this will be at their premises in Kilmarnock – they will give you directions.
🐾 You’ll need to be able to transport your pet to Kilmarnock unless there are exceptional circumstances – the team at Vets Now will discuss this with you.
🐾 If your pet is seen at Vets Now their current clinical history will be sent to us promptly so that we can then liaise with you as necessary the following day. This means we know what treatment your pet has received and what the next steps should be so we are always kept in the loop.
🐾 We will ensure that your pet has appropriate follow-up treatment if this is necessary.
🐾 If your pet has been seen at Vets Now out of hours and is too poorly to move, they will be looked after in Kilmarnock until they are stable. If your pet is an in-patient at Crossriggs and is fit to move at the end of the working day, you may be asked to take them to Kilmarnock for overnight care. If your pet is hospitalised at Crossriggs and is not well enough to be moved they will be cared for at the practice here by one of our vets.
We’ve now been using Vets Now for a few weeks and so far we have felt that the daytime/night-time service has run quite seamlessly. Please let us know if you are experiencing any issues with the out of hours service and we will do all that we can to help 😃

Coronavirus update 8th January 2021

Thank you all for your patience and understanding at this challenging time. We’ve now had further guidance from the RCVS and BVA about how we should be working during this national lockdown. We can continue to provide for animal welfare, as long as we do so in a way that minimises risk to ourselves and our clients and avoids the unnecessary transmission of coronavirus. We will still be working behind closed doors for this reason.
With that in mind, we will continue to triage all cases and see pets only when necessary to avoid pain and suffering and to prevent ongoing illness.
🐾 We will be doing puppy vaccines, kitten vaccines and first year boosters in order to protect your pets against disease.
🐾 It is safe to delay adult boosters by up to three months so we will be delaying some adult boosters that would be due around now.
🐾 We will consider requests for neutering on a case by case basis.
🐾 We will be continuing to carry out dental work where this is necessary.
🐾 If your pet is already booked in for a booster or for surgery over the next few weeks please attend your appointment unless we call you to rearrange.
🐾 We will not be seeing pets for non-urgent appointments such as microchipping, weight checks, pregnancy scans or nail trimming, unless there’s a real welfare need for this to happen during lockdown.
🐾 We will again be offering phone consultations where appropriate as this may be the safest way to support your pet while protecting human health. Please note that these are charged at our normal rates.
We will always see emergencies. For this reason please be patient if our appointments are running behind. We have to prioritise patients who are most in need of urgent care and sadly it’s not business as usual at the moment for any of us.
Stay safe everyone and best wishes from all the Crossriggs team 🙂

 Important notice for clients

As most of you know, we have provided our own out of hours emergency service for many years. It’s a service that we have always valued and we know it’s a service that you love and cherish too. It does, however, take a heavy toll on our team and in recent years we have struggled to recruit and retain vets who are prepared to do out of hours work on top of the day job – understandably.

We must value human health as well as animal health and that means looking after our team. Iain simply cannot continue to be on call every night and every weekend as well as at work every day, it’s unsustainable. We will therefore be asking Vets Now to cover our out of hours emergency work from the start of 2021. This will include weeknights as well as weekends. They are a dedicated out of hours provider and have a team that are fresh for the night shift and not also working during the day.

We would like to thank you all for your continued understanding and hope that you will continue to support us in years to come. We remain one of very few independent family practices and feel we know you all so well. Please be assured that we are committed to providing the best service possible to you and if you have any questions please don’t hesitate to ask.

Iain & Jo

🍁 Client update 🍁

Just to let you know that we are not accepting new client registrations from today. We really want to look after our current clients and have been rather inundated with new registration requests lately! Please feel free to share.

🐾 Update 23rd September 🐾

We really miss having a blether with our lovely clients at the reception desk and long for the day when we can see everyone without the current worry and stress 😀

However, given the recent rise in covid infections and the latest government announcements about further restrictions we do not feel that this is this time to re-open our doors. We’ll be continuing as we are for the foreseeable future and this is likely to be for several months yet.

Please be assured that we are doing our utmost to maintain the best possible service that we can to our clients and their pets at the moment. You can help us out by making sure that you keep a 2m distance from our team outside the practice, letting us know if you can’t make your appointment time and giving us plenty of notice for repeat prescriptions (at least 2 working days). Our phones have been very busy and our vets have been working extremely hard; please be patient with our team who have been under a lot of pressure recently. Everything takes twice as long at the moment and we are very stretched.

Please also plan ahead. As we get into the colder months make sure that you are as comfortable as possible if waiting outside the practice while we see your pet. We know it’s not ideal when it’s rainy and cold but we need to try and keep everyone safe. We are lucky to have plentiful free car parking on our doorstep so please use this if you can.

Thank you so much to all of you for your understanding and to each and every person who has thanked us, left us a kind review or sent in a lovely card. We really appreciate it ☺️

Update 18th August 2020

Thanks for your ongoing patience as we try to catch up with boosters and other non-urgent appointments. Please be aware that there may be a wait for routine appointments at the moment and we are still triaging all other appointments so that we can prioritise pets who need to see us most urgently. Further info from the BVA below:

https://www.bva.co.uk/coronavirus/coronavirus-advice-for-animal-owners/

Update 3rd August 2020

Things haven’t changed much here at Crossriggs since our last update 😀. We still feel that the safest way of working is to continue to see pets in the practice and asking owners to wait outside. We know it’s a bit of a nuisance but we would hate to have to close unexpectedly. We’ll let you know as soon as we make any major changes but in the mean time thank you all so much for your patience and understanding during what continues to be a very uncertain time.

Update 4th June 2020

Here at Crossriggs we’re in the process of moving from providing essential veterinary care only towards providing a more normal range of veterinary services. Reducing the transmission of coronavirus is still the overriding priority and for this reason we will continue to minimise client contact by working from behind closed doors and maintaining a safe distance outside the practice building. We continue to follow the latest guidance from the RCVS and BVA and really appreciate your support and understanding during these unusual times! Please don’t hesitate to contact the practice if you are concerned about your pet’s health and we will do our best to help.

🐾 Cases will still be prioritised in order of clinical need
🐾 Phone triage and phone consultations will continue
🐾 Reduced office hours continue (8:30am – 5:30pm Monday – Friday, closed at weekends)
🐾 Out of hours service remains the same: our vets will answer the phone 24/7
🐾 We’ll be catching up with overdue boosters in order of priority and will contact you when we are able to offer your pet’s booster
🐾 Some neutering will go ahead based on clinical need
🐾 Repeat prescriptions can be collected safely from the practice as well as posted out

Finally, please let us know if anyone in your household is self-isolating due to Covid-19 and your animal needs veterinary care. You may need to arrange for someone else to transport your pet to the practice in order to protect our team.

Guidance from the RCVS

Our governing body has issued advice for clients to help you understand what we can and can’t do for your pets through this difficult time.

https://animalowners.rcvs.org.uk/help-and-advice/

Phone consultations

☎️ Phone consultations ☎️

Please be aware that there will be a charge for phone/video consultations with our vets. Our dedicated team are still here, still working hard and also still need to be paid! Thank you very much for your patience and understanding.

Work Experience

We’re proud to offer work experience placements to young people in our area and have enjoyed working with them all!

Dog Blood Donors

Could you help with this? We’ve already had a great response to our appeal. Please let us know if you feel you could help with this life-saving work.

Virtual Practice Tours

In addition to ‘Meet the team Mondays’, Beth has been working hard on putting together a series of virtual tours on our Facebook page, called ‘Practice Tour Tuesdays’. You can also find these here.

Pet Health Plans

Our health plan covers all routine preventative care including vaccines, flea treatments and wormers and enables you to spread the cost of treatment throughout the year. You are also entitled to discounts on pet food and other great benefits. We are in the process of refreshing our health plan – further updates here soon. Please just talk to anyone on our team if you’d like to join the health plan.

Nursing Clinics

Veterinary Nurse Awareness Month

Through the month of May we have been celebrating our fabulous veterinary nursing team. They have loads of jobs to do behind the scenes and help to ensure that the practice runs smoothly! At the moment they are very busy handling triage calls and maintaining high standards of hygiene throughout the premises. Their role also includes surgical nursing, looking after in-patients, carrying out nursing clinic checks, mentoring nursing students, helping the vets during consults and checking insurance claims. They are very busy people! The following photos are a snapshot of a day in the life of a veterinary nurse.

Free nursing clinics

Did you know that we offer several free nursing clinics?

– Adolescent clinic (for pups around six months old)
– Golden oldies (dogs over seven years and cats over nine)
– Plus puppy party and weight checks

Please pop into the surgery or call us on 01290 420255 to book an appointment or for further information.

Dental Checks

Our veterinary nurses have been doing some extra training in dental hygiene and dental checks for dogs and cats. If your pet is invited for a free dental check please be sure to take up the offer of a FREE appointment at one of our nursing clinics – they would love to see you.

FREE weight management clinics

We are currently running free weight management clinics during for pets who need some encouragement with diet and exercise. These clinics are run by our nursing team who can give guidance about these and other issues. Please just call the surgery on 01290 420255 to book your appointment.

Puppy Clinics

We are now running puppy clinics with our veterinary nursing team, for puppies of any age. Please call the surgery for more details and to make an appointment.

Information for owners

FREE information pages

Are you aware that there’s a wealth of information to be found on our website? Click on the ‘Pet Factsheets‘ page to find out more.

Please ask any of our friendly team for further information on any of these topics.

 

NEW! Practice Tour Tuesdays

Beth has been working hard to put together a series of virtual tours for our Facebook page. Here she is to introduce you to the different areas of the practice:

“First up on our tour is our lovely reception area! We have a large, open plan reception with seating areas, notice boards and toys and treats for sale for your furry friends.”

“Moving through the practice now to another familiar room to many: our consulting rooms! We have two consulting rooms within the practice with a medicine dispensary in between them.”

“Moving through the practice we arrive at our prep room! This is where we prepare animals who are going to theatre and it’s also where we perform dental procedures.”

“Continuing to explore the practice, here is our theatre suite. We have one theatre suite within the practice, which is equipped to allow us to perform a number of operations from neutering to orthopaedics. “

“Moving through to our main kennel room now. this is where inpatients go before and after any procedures. We have a double storey bank of kennels on both walls, varying in sizes, and a large wall in kennel for any larger patients.”

“Moving into our “Cat Room” today! This is where we keep the cats (hence the name) or small furries, giving them their own space away from barking dogs. This is also the home of our ultrasound scanner and x-ray machine.”

“We’ve explored the inside of the building so finishing off outside now! The clinic has a ramp to the front door to allow for better access for everyone. We also have a standard and disabled parking space for clients. The practice is situated just off Townhead Street in Cumnock and is on the same site as the main council car park for the town. There is no charge for using this car park.

Hessilhead Wildlife Rescue

Dog Blood Donors

Could you help with this?