Update 4th June 2020
Here at Crossriggs we’re in the process of moving from providing essential veterinary care only towards providing a more normal range of veterinary services. Reducing the transmission of coronavirus is still the overriding priority and for this reason we will continue to minimise client contact by working from behind closed doors and maintaining a safe distance outside the practice building. We continue to follow the latest guidance from the RCVS and BVA and really appreciate your support and understanding during these unusual times! Please don’t hesitate to contact the practice if you are concerned about your pet’s health and we will do our best to help.
🐾 Cases will still be prioritised in order of clinical need
🐾 Phone triage and phone consultations will continue
🐾 Reduced office hours continue (8:30am – 5:30pm Monday – Friday, closed at weekends)
🐾 Out of hours service remains the same: our vets will answer the phone 24/7
🐾 We’ll be catching up with overdue boosters in order of priority and will contact you when we are able to offer your pet’s booster
🐾 Some neutering will go ahead based on clinical need
🐾 Repeat prescriptions can be collected safely from the practice as well as posted out
Finally, please let us know if anyone in your household is self-isolating due to Covid-19 and your animal needs veterinary care. You may need to arrange for someone else to transport your pet to the practice in order to protect our team.
Summer newsletter is here!
Guidance from the RCVS
Our governing body has issued advice for clients to help you understand what we can and can’t do for your pets through this difficult time.
Temporary change to opening hours
We’re at the practice 8:30am to 5:30pm Monday to Friday at the moment to answer phonecalls, see urgent cases and dispense prescriptions. We won’t have anyone on the premises at the moment on Saturdays in order to avoid unnecessary travel to work. Our on call vet will still be available by calling the usual surgery number.
☎️ Phone consultations ☎️
Please be aware that there will be a charge for phone/video consultations with our vets. Our dedicated team are still here, still working hard and also still need to be paid! Thank you very much for your patience and understanding.
We’re proud to offer work experience placements to young people in our area and have enjoyed working with them all!
Petplan Awards 2020
We’re delighted to have been nominated in the Practice of the Year category! Thank you again to all of our clients for your ongoing support – you’re all fantastic!
Dog Blood Donors
Could you help with this? We’ve already had a great response to our appeal. Please let us know if you feel you could help with this life-saving work.
Virtual Practice Tours
In addition to ‘Meet the team Mondays’, Beth has been working hard on putting together a series of virtual tours on our Facebook page, called ‘Practice Tour Tuesdays’. You can also find these here.